Dealing with difficult clients on the phone

Dealing with difficult clients on the phone-1

Team Building available for hire, based in Victoria

In this informative and engaging session you will learn how to deal with difficult clients, by developing your communication skills for:




Persuasive and assertive speaking

Taking appropriate action

This one day session will teach you how to defuse hostile clients and to cope better with their abusive behaviour.

Kevin Kosky

As a professional speaker, corporate trainer and communication coach, Kevin utilises a lively, fun and interactive style to create maximum learning. Kevin calls upon his background in the performing arts to create dynamic and engaging sessions. Kevin holds a national award for public speaking and is an active member of the National Speakers Association of Australia.