Listening
Understanding
Empathising
Persuasive and assertive speaking
Taking appropriate action
This one day session will teach you how to defuse hostile clients and to cope better with their abusive behaviour.
Kevin Kosky
As a professional speaker, corporate trainer and communication coach, Kevin utilises a lively, fun and interactive style to create maximum learning. Kevin calls upon his background in the performing arts to create dynamic and engaging sessions. Kevin holds a national award for public speaking and is an active member of the National Speakers Association of Australia.
