Dealing with difficult clients on the phone

VIC
Dealing with difficult clients on the phone-1

Team Building available for hire, based in Victoria

In this informative and engaging session you will learn how to deal with difficult clients, by developing your communication skills for:

Listening

Understanding

Empathising

Persuasive and assertive speaking

Taking appropriate action

This one day session will teach you how to defuse hostile clients and to cope better with their abusive behaviour.

Kevin Kosky

As a professional speaker, corporate trainer and communication coach, Kevin utilises a lively, fun and interactive style to create maximum learning. Kevin calls upon his background in the performing arts to create dynamic and engaging sessions. Kevin holds a national award for public speaking and is an active member of the National Speakers Association of Australia.


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